Statements are generated on the last day of each month with a summary of invoices unless otherwise requested. All open accounts have a net 10 days. A 2% service charge will accrue to any outstanding balances past due 30 days. Balances 90 days past due will result in a hold status until account is made current. We accept visa, Mastercard, American Express and Discover. Auto payments are also available.

Replacement and repairs are evaluated case by case, and are determined by appliance age, model distortion (if any) and type of fractures. The original models and appliances must be sent back along with new models to be eligible under the replacement and repair policy. All materials and workmanship are guaranteed free from defects up to 90 days. We require a new prescription form with a detailed description of the problem encountered.

We offer free shipping to all new accounts for the first 90 days after which a UPS ground label is available for a flat rate of $11.00.  Call 1-800-PICK-UPS (1-800-742-5877) or visit WWW.UPS.COM for a pick up. UPS provides a tracking system which allows you to keep track of cases in transit.

To protect the health of your patients and your staff, Callis Ortho Lab maintains in compliance with all OSHA requirements. We ask in doing this that, we receive lab cases the following ways.

1. All models need to be labeled with the correct patient name on the base of the model.

2. All lab slips need to be separated from the models due to contamination. For example, all the lab slips can be placed in a single plastic bag.

3. If receiving models through shipping, all models need to be individually and appropriately packed in foam to ensure quality of model.